Clarity is the key to confidence. Why? Confusion immobilizes. When we’re off balance and not sure what to say or do, we usually don’t say or do anything. Bullies capitalize on this uncertainty to press their advantage. Clarity, on the other hand, produces conviction, which makes us strong.
Please think of a difficult person you deal with. How often does this person do the following behaviors - on a scale of 1 (rarely), 3 (sometimes), and 5 (often)?